Terms of Service

For the Guardian Sarah consumer app. Last updated 24 September 2026.

Guardian Sarah LLC, a Wisconsin limited liability company ("Guardian Sarah", "we", "us"), provides the Guardian Sarah apps and service, in which Sarah, an AI voice, calls the person who uses the app, and the family app shows recaps, check-ins, everyday requests and the life story (the "Service"). These Terms are a contract between you and us. By creating an account, subscribing, or using the Service, you agree to them.

Please read Section 3 and Section 12 carefully. They limit what the Service does and how disputes are resolved.

1. Who may use the Service

You must be 18 or older and able to enter a binding contract. The Service is not designed for minors and may not be suitable for them.
The Service is offered in the United States only.
You may sign up for yourself. If you are helping a parent or another adult sign up, they must be present and agree to these Terms themselves before anyone pays — in this app or the Family app. You may not create an account in another adult's name without them.
One subscription covers one primary user — the person Sarah calls — plus the family members that user invites.

2. What the Service does

Guardian Sarah helps a family support an older parent: Sarah, an AI voice, calls on a schedule, and the family app shows what she shares. With a subscription you get:

Voice visits. Sarah, an artificial-intelligence voice, calls you inside the Guardian Sarah app over the internet, on a set daily schedule, and has a conversation. These are not calls to your phone number, and we do not send text messages.
Spoken reminders you have asked her to give you.
Listening. Music, radio stations, public-domain audiobooks, and religious texts, played on your phone. Radio stations play from the station's own broadcast; we do not host or rebroadcast them, and a station may go off the air or leave the directory at any time.
Story tab. Stories you tell Sarah, saved as written summaries and — only if you turn recording on — as audio. If recording is on, short clips of your answers are cut from those recordings and kept with the story. Sarah may also write each answer as a short first-person page from your own words. These pages are AI-written and can contain mistakes, and you or your family can correct or delete them. Your family can get a printable Memory Book of these stories.
Family updates. A written recap of your visits, shared only with the family members you invite, and short notes they can send you that Sarah reads aloud.
Stopping calls. You can stop Sarah's calls at any time: skip a day from the app's settings, or email support@guardiansarah.com to stop them altogether. We act on it the same day.

We may add, change, or remove features. If we remove something you are paying for, Section 5 applies.

3. What Guardian Sarah is NOT

This is the most important section in these Terms.

Not medical. Guardian Sarah is not a medical device, does not diagnose or treat anything, and gives no medical advice. Nothing Sarah says substitutes for a doctor, nurse, pharmacist, or therapist.
Not a safety service. Sarah cannot detect a fall, cannot summon help, cannot dispatch anyone, and cannot see or hear you between scheduled visits. In an emergency, call 911.
Not supervision. Nobody at Guardian Sarah is listening to your calls as they happen, and no human is watching to see whether you answered. If you miss a visit, nothing happens except that the visit did not occur.
Not a crisis line. If you are in emotional distress, Sarah will say so and give you the 988 Suicide & Crisis Lifeline. She is not a counselor and cannot take the place of one. See Section 4.
Not a person. Sarah is software. See Section 4.

Do not rely on the Service for anything where a delay or a failure could hurt you.

By using the Service, you accept these risks and agree that you will not rely on the Service for anything described above as something it is not. To the fullest extent permitted by law, you release Guardian Sarah, its officers, employees, and contractors from any claim arising from your reliance on the Service for a purpose listed in this Section 3.

4. Sarah is an AI

Sarah is an artificial-intelligence voice, not a human being. We tell you this when you sign up, Sarah says it out loud at the start of every call, and she will say it again any time you ask her whether she is a real person. She will never claim to be human.

Because Sarah is generated by an AI language model:

She can be wrong. She may state something confidently that is inaccurate, including about your own life. Do not act on anything important she says without checking it.
She remembers what you tell her across calls. There is no way to ask her to forget something today — email support@guardiansarah.com if something needs removed.
She is not confidential in the way a doctor or a lawyer is. What you tell Sarah is stored and processed as described in the Privacy Policy, and is visible in summary form to the family members you invited.
If you tell Sarah you may be in danger of hurting yourself, she will set aside what you were talking about, tell you plainly that she is not a person and cannot help with this, and give you the 988 Suicide & Crisis Lifeline. She will stay on the line if you want. If you are in danger right now, hang up and call 911. She will not contact anyone for you, and no emergency service is dispatched.

5. Subscription, renewal, cancellation, refunds

Price. Shown on this website and in the app, by Apple or Google, before you confirm the purchase: $39.99 a month or $399.99 a year, plus any tax. The price you see is the price you pay.

How you pay. Inside the Guardian Sarah or Family app, through the Apple App Store or Google Play, who bill you directly.

Free trial. New subscribers may get a 14-day free trial, offered and run by Apple or Google, when the payer subscribes to Sarah's plan in the app. Starting it may require a payment method on your store account; nothing is charged during the 14 days. If you don't cancel at least 24 hours before it ends, Apple or Google will charge the plan you picked — $39.99 a month or $399.99 a year. Sarah's calls keep running for a short time after setup even before anyone subscribes; if no one has subscribed by then, calls pause until someone does.

Auto-renewal. Once you subscribe, it renews automatically at the end of each period at the then-current price until you cancel. We will always tell you the new price before any price increase and how to cancel.

Cancel any time in the Apple or Google account that made the payment — if a family member paid, they cancel on their own phone, in their own account's subscription settings. Cancellation stops the next charge, you keep access until the period you paid for ends, and you never have to call or talk to anyone to do it. Need help finding the setting? Email support@guardiansarah.com.

Refunds

The person whose Apple or Google account paid can request a refund from them — they decide, and we won't object.

6. Your account and your family circle

Keep your sign-in method secure and tell us promptly if you think someone else has access.
You choose who joins your family circle. They can read your visit summaries, see your Story tab entries, and send you notes. They cannot listen to a live call. They can hear a saved recording only if you turned recording on.
You can have any family member removed at any time — email support@guardiansarah.com and their access is cut the same day. Removal goes through us on purpose, so nobody in the circle can quietly remove anyone else.
We do not add anyone to your circle. Only you do.
Family members can download or receive by email your stories, clips and Memory Book, and what they keep outside the app is theirs to manage.

7. Recording

Recording is off by default. If you turn it on, we record the audio of your visits with Sarah and you and your circle can play it back. Everyday call recordings are deleted automatically after 30 days; Story tab keepsakes are kept until you delete them in the app, and all saved audio for a person can be deleted at once by emailing support@guardiansarah.com. Sarah says out loud at the start of every recorded call that the call is being recorded, and that announcement cannot be disabled. She cannot stop a recording once a call has begun — you can end the call at any time and ask us to turn recording off, and a call that ends early keeps the audio recorded up to that point. Full detail is in the Privacy Policy.

8. Acceptable use

Do not use the Service for anything illegal; do not try to break, probe, scrape, or reverse-engineer it; do not resell it; do not use it to harass anyone; do not impersonate someone else; and do not feed Sarah content you have no right to. Do not use the Service to obtain medical, legal, or financial advice.

9. Content

Yours stays yours. Your stories, recordings, notes, and profile belong to you. You give us only the permission we need to operate the Service for you and your circle.
We do not sell your content, and we do not use your conversations to train any AI model, ours or a provider's.
When a subscription is cancelled or an account is closed, your record, including the Story tab, is kept for 90 days and then deleted (see the Privacy Policy). Before anything is deleted, we email your family's admin the Memory Book and story clips, and the Family Admin keeps the book and clips after the subscription ends.
Sarah's words are generated by a model. We claim no ownership of what she says to you, and we do not warrant that it is original or accurate.
Third-party audio. Radio, public-domain audiobooks, public-domain music, and scripture come from third-party sources, are provided as-is, may change or disappear, and are governed by those sources' own terms.
Our content. The Guardian Sarah name, our logo, and the design, text, and software of the Service are ours or used with our permission, and are protected by copyright, trademark, and other laws. You may not use them without our written permission, except as needed to use the Service normally.

10. Availability

We try to keep the Service running, but we do not promise it will always be available. Calls depend on your phone, your network, and services we do not control. Scheduled visits can be missed for reasons outside our control. A missed visit is not an emergency signal and does not trigger anything.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including outages at a phone carrier, cloud provider, or AI model provider; internet or power failures; natural disaster; or law or government action.

11. Disclaimers, limits, and indemnification

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, for willful misconduct, or for personal injury caused by our negligence. Some states do not allow certain limitations, so parts of this section may not apply to you.

Indemnification. To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Guardian Sarah, its officers, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) arising from your use of the Service, your breach of these Terms, or content you provide, except to the extent caused by our own violation of law or willful misconduct.

12. Disputes

Informal first. Email support@guardiansarah.com and give us 30 days to fix it. Most things end here. This step is how you reach us, and we will never hide it.

Arbitration and class waiver. Any dispute not resolved informally will be settled by binding individual arbitration under the AAA Consumer Arbitration Rules, and not in court, except that either party may bring a claim in small-claims court. You and we each waive any right to a jury trial and to participate in a class action, and, to the fullest extent permitted by law, any right to bring a claim as a private attorney general or in a representative capacity on behalf of others. If this representative-action waiver is found unenforceable as to a particular claim, that claim will proceed in court while every other claim stays in arbitration under this Section 12. The arbitrator, not any court, has exclusive authority to resolve any dispute about the enforceability or scope of this arbitration clause.

You may opt out of arbitration by emailing us with the subject line "Arbitration opt-out" within 30 days of first accepting these Terms. Opting out costs you nothing and does not affect your subscription.

Time limit on claims. To the fullest extent permitted by law, any claim arising out of or relating to the Service must be filed within one (1) year after the claim arose, or it is permanently barred.

Governing law. Wisconsin law, without regard to conflict-of-laws rules. If arbitration does not apply, venue is Dane County, Wisconsin.

13. Changes to these Terms

We may update these Terms. If a change is material, we will email you and show it in the app at least 30 days before it takes effect. If you do not agree, cancel before it takes effect. Refunds are decided by Apple or Google; we will not object to one.

14. Ending the Service

You may cancel any time. We may suspend or end your account if you break these Terms, if we are required to, or if we stop offering the Service — in which case we will give you at least 30 days' notice, ask Apple or Google to refund the unused part and support that request, and give you a way to export your life stories first. If a subscription is cancelled, we email your family's admin the Memory Book and story clips before anything is deleted.

15. Miscellaneous

Entire agreement. These Terms and the documents they reference are the entire agreement between you and us about the Service, and replace any earlier agreement on the same subject.

Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part will be read to accomplish its intent as closely as the law allows.

No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to do so later.

Assignment. You may not transfer these Terms or your account. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. App store terms

If you got the app from the Apple App Store or Google Play, these additional terms apply and control over anything in these Terms that conflicts with them:

This is an agreement between you and Guardian Sarah LLC only, not with Apple or Google.
Apple and Google have no obligation to provide maintenance or support for the app.
In the event of any failure of the app to conform to a warranty, you may notify Apple or Google and they may refund the purchase price, if any, to you; to the maximum extent permitted by law, Apple and Google have no other warranty obligation for the app.
Apple and Google are not responsible for any product liability claims, any claim that the app fails to meet a legal or regulatory requirement, or any claim under consumer protection law relating to the app.
Apple and Google are not responsible for addressing any claim that the app infringes a third party's intellectual property rights.
You must comply with any applicable third-party terms (for example your carrier's data plan) when using the app.
Apple Inc., Google LLC, and their subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
You represent that you are not located in a country subject to a U.S. government embargo or on a U.S. government list of prohibited or restricted parties, and that you will comply with all applicable export and re-export control laws.

17. Copyright complaints (DMCA)

If you believe something in the Service — including a Story tab entry — infringes your copyright, send a written notice to our designated agent at support@guardiansarah.com with subject line "DMCA Notice", including: your signature; identification of the copyrighted work; identification of the material you claim is infringing and where it is; your contact information; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the notice is accurate and you are authorized to act. We will remove or disable access to material that appears to infringe, notify the person who provided it, and terminate the accounts of repeat infringers. If you believe your content was removed by mistake, you may send a counter-notice to the same address.

18. Contact

Guardian Sarah LLC, Madison, Wisconsin
support@guardiansarah.com