Account deletion

Delete your account

The fastest way is on the phone itself. If you no longer have it, we can do it for you by email.

What deletion removes

Your login and personal details are deleted right away and cannot be restored.

What happens next depends on whether anyone else is still using Sarah on this account. If you were the last person on it, Sarah stops calling, and your messages, reminders, and any recordings of your voice are permanently deleted 90 days from today — support can still restore them for you inside that window. If someone else on the account is still using Sarah, her visits and messages continue for them: closing your account removes you from it, but messages you already sent stay on her phone with your name on them.

See how long we keep things for the full retention schedule.

From the phone

On the senior's phone, open the gear icon on the home screen, then choose Close my account. To confirm, you'll be asked to type the first name Sarah calls you by — that typed confirmation is required before anything is deleted.

No longer have the phone?

If you're a family member and the phone is gone, lost, or no longer available, write to us and we'll close the account for you.

We read every message. We typically reply within one business day.